The Clubhouse Casino Privacy Policy

This policy explains what the Club collects when you join, fund your account and play, why we hold that information, and the choices you control. It applies to members and visitors who use Clubhouse services, the lobby, the cashier and member support. By creating an account you agree to the handling of information described here. The Club operates under a Curacao license and serves players in the United States who are 18 or older.

Information We Collect

We collect information in three ways: what you give us, what your activity generates, and what your device shares automatically.

• Account details you provide: full name, date of birth, residential address, email, phone number and the username you choose. We need date of birth to confirm you meet the 18+ requirement.
• Verification documents: a government photo ID, proof of address and, where a payout calls for it, proof that the payment method belongs to you. Verification is required before a first withdrawal.
• Financial activity: deposits, withdrawals, the payment methods you use, the currency shown as $ and the balance movements tied to your account.
• Play history: the games you open, bets placed, bonuses claimed such as the welcome package or a no deposit offer, and VIP Club Points earned across the Member, Member Plus, Ruby, Gold and Platinum Plus tiers.
• Support contact: the messages you send through live chat or the contact form, and our replies.
• Technical signals: IP address, device type, browser, operating system and the screens you view in the lobby.

Member and Payment Records

Your member profile and your money records sit at the center of the service, so we treat them with extra care. When you fund your account using Visa, Mastercard, Maestro, Bitcoin, Ethereum, Tether (USDT), Litecoin, Neteller, Skrill, ecoPayz, MuchBetter, Neosurf, PaysafeCard, AstroPay or bank transfer, the transaction is processed by the relevant payment partner. We do not store full card numbers on our own systems; the card networks and our payment partners handle that data under their own security standards.

We do keep the records needed to run a regulated account: deposit and withdrawal amounts, dates, the method used, the masked reference returned by the processor, and the verification status of your account. The payment method used for a payout must belong to the account holder, so we match the name on your verification documents against the name on the method. The table below shows the main record types and why we hold them.

Cookies and Analytics

The lobby uses cookies and similar files to keep you logged in, remember your settings and measure how members move through the site. We group them into a few types.

• Essential cookies keep your session active, protect the login and let the cashier work. These cannot be switched off without breaking the service.
• Preference cookies remember choices such as language and display so you do not reset them each visit.
• Analytics cookies count visits, show which games and screens members use, and help us spot errors. These are aggregated and do not identify you by name.

You can clear or block cookies in your browser settings. Turning off essential cookies will stop you from logging in or completing a deposit. We do not use cookies to read unrelated activity outside Clubhouse services.

How We Keep Data Safe

We protect member information with layered controls. Connections to the site use encryption in transit, so data such as your password and verification uploads travels in protected form. Stored verification documents sit behind access limits, and only staff who need them for identity checks, payouts or fraud reviews can open them.

• Encrypted links between your device and our servers.
• Role-based access so most staff never see full member records.
• Internal logging of who views sensitive records and when.
• Separation of payment processing from the systems that run the lobby.

No online system is perfectly secure, so you play a part too. Use a strong, unique password, keep your login private, and contact support through the contact form if you notice activity you do not recognize. Set deposit, session and loss limits, take a time-out or request self-exclusion at any time; for help with gambling, the National Council on Problem Gambling and 1-800-GAMBLER offer free support.

How Long We Keep Data

We keep information only as long as there is a reason to. While your account is open, we hold your profile, transaction history and verification records so the account, payouts and bonuses work correctly. After you close an account, we retain certain records for a further period to meet legal, anti-fraud and financial obligations that apply to a licensed operator.

• Active members: full records stay live for day-to-day play and support.
• Closed accounts: identity and transaction records are kept for the retention period set by law and our anti-money-laundering duties.
• Self-excluded members: we keep enough information to honor the exclusion and stop a new sign-up during that window.
• Marketing contact: dropped soon after you opt out, apart from a record that you opted out.

When a record reaches the end of its retention period and no legal hold applies, we delete it or render it anonymous so it can no longer point back to you.

Outside Processors

Running a members club means working with trusted partners, and some of them handle data on our behalf. We share only what each partner needs for its task, and we require them to protect it.

• Payment partners for the deposit and withdrawal methods listed above, who process your funding and payouts.
• Identity and fraud services that confirm your ID and screen for suspicious activity.
• Game studios among the 27 providers, including BetSoft, Evolution for live dealer tables, Pragmatic Play, NetEnt and others, which serve the games you play.
• Hosting and analytics providers that keep the site online and report on aggregated usage.
• Support tools that power live chat and the contact form.

We do not sell member information. We disclose data to a regulator, bank or law-enforcement body only when the law requires it or to investigate fraud. Because the Club operates from Curacao, some processing happens outside the United States; in those cases we apply the same protection standards described here.

Your Data Rights

You stay in control of the information tied to your membership. Contact us through the in-account contact form to use any of the rights below, and we respond within a reasonable time once we confirm who you are.

• Access: ask for a copy of the personal information we hold about you.
• Correction: fix details that are wrong or out of date, such as a new address or phone number.
• Deletion: request removal of information we no longer need, subject to records we must keep by law.
• Marketing choices: opt out of promotional email about reloads, VIP cashback or new games while still receiving service messages about your account.
• Limits and exclusion: set deposit, session and loss limits, request a time-out, or ask for self-exclusion.
• Complaint: raise a concern about how we handle your data, and we work with you to resolve it.

To protect your account, we confirm your identity before acting on a request, which keeps another person from changing your details or claiming your records. Verification documents, balances and the method used for a payout always stay tied to the named account holder.